Terms and Conditions

1. Scope and acceptance

Apulian Experiences is a digital platform designed to help travelers discover local experiences in Puglia and to help hosts present, manage, and claim their listings. These terms apply to guests, registered customers, hosts, and any person who submits content, requests, or information through the platform.

If you do not agree to these terms, you must not use the platform. If you use the platform on behalf of a business, association, or other organization, you represent that you have authority to bind that entity.

2. Eligibility and accounts

You must provide accurate, current, and complete information when creating an account or using protected features. You are responsible for maintaining the confidentiality of your credentials and for all activity carried out under your account.

We may refuse registration, require identity or ownership verification, or suspend access where we reasonably believe an account is inaccurate, unauthorized, misleading, insecure, or in breach of these terms.

• Traveler accounts may be used to save preferences, send requests, manage bookings, exchange messages, and submit reviews where enabled.
• Host accounts may be used to create listings, claim listings, edit provider information, manage requests and bookings, and access plan-related features.
• Administrative access is restricted to authorized internal users and may be monitored for security, moderation, and audit purposes.

3. Nature of the platform

Apulian Experiences acts as an information, discovery, communication, and listing-management platform. Unless expressly stated otherwise, Apulian Experiences is not the organizer, seller, reseller, insurer, carrier, tour operator, merchant of record, or contractual counterparty for the underlying offline experience provided by a host.

Apulian Experiences does not itself honor, perform, deliver, or guarantee user requests, host responses, reservations, or offline services. Any fulfillment obligation relating to an experience rests exclusively with the relevant host or provider.

Hosts remain solely responsible for the legality, safety, quality, accuracy, availability, pricing, scheduling, permits, licenses, insurance, tax treatment, and performance of their experiences. Travelers are responsible for evaluating whether an experience is suitable for their needs, health conditions, travel plans, and risk tolerance.

4. Traveler use of the service

Travelers may browse public listings, use search and filtering tools, view experience detail pages, save favorites where available, send booking or contact requests, exchange messages through platform tools, and manage their own account settings.

Submitting a request does not by itself create a confirmed reservation, guaranteed availability, or a binding obligation on the part of a host, unless and until the relevant booking is expressly accepted or confirmed through the applicable workflow.

No monetary transaction of any kind is processed between users through the platform. At launch, the platform does not require customer card entry for standard browsing or host-plan access, and Apulian Experiences does not operate user-to-user checkout, escrow, or payment settlement for experience requests.

• You must provide truthful request details, including participant numbers, preferred dates, and contact information.
• You must not use the platform to harass hosts, send spam, scrape data, or circumvent platform messaging controls.
• Reviews must be based on genuine experience and must not be false, defamatory, abusive, or manipulated.

5. Host obligations and listing standards

Hosts are responsible for all content they publish, claim, edit, or request to be published. This includes descriptions, images, locations, prices, restrictions, inclusions, exclusions, health and safety disclosures, and any statements about the experience.

By submitting or managing a listing, a host represents and warrants that it has the legal right to offer the experience, to use the related content, and to receive traveler requests relating to that experience.

• Maintain accurate, up-to-date listing information and promptly correct material inaccuracies.
• Honor confirmed commitments, manage availability responsibly, and communicate material changes without undue delay.
• Comply with all applicable laws, licensing rules, consumer laws, health and safety rules, labor rules, tax obligations, and advertising requirements.
• Only claim or manage a listing if you are the rightful operator or duly authorized representative of the relevant provider.

6. Publicly sourced listings and claim workflow

The platform may publish editorial listings based on publicly available information about local experiences and professional contact details. This is done to improve discovery and to invite the relevant operator to claim or correct the listing.

If you are the rightful provider, you may submit a claim request. We may require reasonable evidence before assigning or transferring listing control. We may also edit, unpublish, suspend, or remove any listing where ownership, legality, accuracy, or suitability is disputed or unclear.

7. Provider plans, launch period, and billing

Host plan features, limits, and promotional conditions are described on the plans page. Those plan descriptions form part of these terms together with any plan-specific notices presented in the dashboard or signup flow.

During the launch period, no host subscription payments are required before January 1, 2027, and no payment card is required to access the launch-period Pro offer.

Starting on January 1, 2027, a provider who wishes to remain on a paid Pro plan may be asked to add and maintain valid payment information. If the provider chooses not to add payment information after that date, the account may continue on an available Free plan, subject to the then-current plan limits, eligibility criteria, and feature restrictions.

We may update plans, pricing, quotas, promotional access, or included features with prospective notice. Continued use of a paid or limited plan after the effective date of a plan change constitutes acceptance of the updated commercial terms.

8. Messaging, requests, and prohibited circumvention

The platform may provide internal messaging and request tools to help travelers and hosts communicate without exposing unnecessary personal contact details. Use of those tools must remain lawful, relevant to the service, and respectful.

We may apply content validation, moderation, filtering, logging, rate limits, and enforcement controls to reduce spam, fraud, abusive conduct, or attempts to misuse the service.

• Do not send unlawful, misleading, abusive, discriminatory, or infringing content.
• Do not upload malware, attempt unauthorized access, or interfere with the security or integrity of the platform.
• Do not use automated means to extract substantial platform data without prior written authorization.

9. Intellectual property and content license

All platform software, branding, layouts, editorial text, databases, and non-user content are owned by Apulian Experiences or its licensors and are protected by applicable intellectual property laws.

You retain ownership of content you lawfully submit, but you grant Apulian Experiences a non-exclusive, worldwide, royalty-free license to host, store, reproduce, adapt, publish, translate, display, distribute, and moderate that content as necessary to operate, market, improve, and protect the platform.

You must not copy, frame, republish, resell, or systematically extract platform content except as allowed by law or with prior written permission.

10. Suspension, takedown, and termination

We may investigate misuse and may suspend, restrict, remove, delist, or terminate accounts, listings, messages, or other content where we reasonably believe there is a breach of these terms, a legal risk, a security risk, inaccurate information, or a threat to users, providers, or the platform.

You may stop using the platform at any time. Certain provisions of these terms, including those concerning liability, intellectual property, indemnity, and dispute-related matters, survive termination by their nature.

11. Disclaimers and limitation of liability

To the fullest extent permitted by applicable law, the platform is provided on an "as is" and "as available" basis. We do not warrant uninterrupted availability, error-free operation, or that listings, reviews, communications, or third-party information will always be complete, accurate, lawful, current, or suitable for a particular purpose.

Apulian Experiences is not responsible for acts, omissions, cancellations, failures to honor requests, injuries, losses, delays, misconduct, regulatory breaches, or service failures attributable to hosts, travelers, third-party providers, or events outside our reasonable control.

To the fullest extent permitted by applicable law, Apulian Experiences shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, goodwill, data, bookings, or business opportunity arising out of or related to the use of the platform.

12. Indemnity and user responsibility

You agree to defend, indemnify, and hold harmless Apulian Experiences, its operators, affiliates, contractors, and service providers from claims, liabilities, losses, damages, and reasonable costs arising out of your content, your listings, your use of the platform, your breach of these terms, or your violation of law or third-party rights.

13. Changes, related policies, and contact

We may revise these terms from time to time to reflect product changes, legal developments, launch adjustments, or commercial updates. The version published on this page is the controlling version for future use after the date of publication.

Your use of the platform is also subject to our Privacy Policy and Cookie Policy where applicable.