Help Center

Find answers to common questions below. If you need further assistance, email us and we will respond within 1–2 business days.

Include your account email and a brief description of the issue.

For travelers

How do I send a booking or contact request?: Open any experience listing and use the contact button on the detail page. You will be asked to provide your preferred date, group size, and a short message. You need an account to send requests.
What happens after I send a request?: The host receives your request and will reply through the platform messaging system. You will get an email notification when they respond. Sending a request does not guarantee availability — the host must confirm.
Is payment collected through the platform?: Not at this stage. The platform connects you with the host. Any payment is arranged directly with the host after they confirm your request.
Can I save experiences to review later?: Yes. Use the favorites feature while browsing. You need to be logged in.
How do I submit a review?: After your experience you can submit a review from your account dashboard. Reviews are moderated before being published.

How do I publish my experience?: Sign up for a host account or sign in if you already have one. From the host dashboard you can create a listing, add photos, set a location, write a description in English and Italian, and publish when ready.
There is already a listing for my business — how do I claim it?: Some listings are created from public sources. If your experience is already listed you can submit a claim request directly from the listing page. We will verify ownership and transfer control to you.
I want a listing removed — what do I do?: Use the host contact form linked from the listing page and select the removal option. Include your contact details so we can verify the request.
How many experiences can I publish?: Free plan: 1 active experience. Pro plan: up to 5 active experiences. See the host plans page for full details and the launch-period offer.
When does the Pro plan start costing money?: Pro is free with no card required until 1 January 2027. After that date a subscription may apply if you wish to remain on the Pro plan.

How do I reset my password?: Go to the login page and click "Forgot password". Enter your account email and follow the instructions in the reset email.
How do I delete my account?: Send a deletion request to the support email below. Include the email address linked to your account.
How is my personal data handled?: See our Privacy Policy for full details on how we collect, use, and store your data, and how to exercise your rights.